Hello! Our telephone service is again open on Fridays, too
As a result of the coronavirus crisis our customer service got jammed. We had to limit the opening hours of our telephone service to be able to respond also to written messages through OmaYTK. The situation has been relieved, and we have been able to answer all messages within a couple of days for some time now.
We think that personal service is valuable, and that’s why we knew that we would return to the longer opening hours of the telephone service as soon as it would be possible. Now we can do that and the telephone service is open on Fridays, too.
Our answering percentage on the telephone is over 80 per cent. Our telephone lines also play recorded bulletins on some of the most common issues, so all callers do not necessarily need to talk to a customer service person.
Our chat service with our robot Iiris answering your question has become particularly popular. Iiris answers questions every day around the clock. During the office hours Iiris is helped by our skilled experts, so through that channel you can ask for advice in matters that do not require verifying your personal details.