Are you waiting to hear back from us?
We are currently experiencing a high volume of messages sent via OmaYTK, and we would appreciate you not calling us to chase for an answer. Calling to enquire about the status of your message will only cause our telephone lines to become more congested and prevent those with an urgent enquiry getting through. We will answer all messages sent via OmaYTK, but it may take us around six days to get back to you at this time.
Trust us
When we get around to processing your application, we will check whether we have received any messages from you. If you have sent us an enquiry about your application, we will take it into account in our decision.
What are your options?
If you need to get in contact with us urgently, call us. Our telephone lines are currently open between 10.00 am and 2.00 pm from Monday to Friday.
Our chatbot Iiris answers questions 24/7, and our advisors are available to chat between 10.00 am and 3.00 pm from Monday to Friday.
The information bank on our website contains answers to frequently asked questions about unemployment benefits and membership. You can also search the internet for more information. If you add ‘YTK’ to your search, the hits will include links to relevant articles on our website.
