Our telephone service is open mon-thu between 10 am and 2 pm. Our customer service point in Loimaa is closed until further notice. 

How quickly will you process my application?

We are working hard to pay your daily allowance into your account as soon as you send us your application. We are not quite there yet, and there can always be other complications.

In any case, we think you that should get the money as quickly as possible. It does not take long to process one application, but we take care of the unemployment security of almost half a million people, and sometimes we have many applications to process at the same time.
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The time from application to payment also depends greatly on the type of application. In 2019, our average processing time was 5.6 days. The median processing time was 2 days.

The first application for a daily allowance

It always takes a little longer to process the first application for daily allowance. This is because we need to check the conditions for payment and calculate the amount of your daily allowance.

Typically, we start processing the first application 1-2 weeks after the application has arrived. If the application contains all the necessary information, we can pay the daily allowance into your account 1-2 business days after it is processed.

Follow-up application

If you are completely unemployed or laid off and your follow-up application has no changes to your previous application, the daily allowance will be in your account 1-2 business days after the application arrived.

Follow-up application with attachments or changes

If your application includes attachments or there have been changes since your last application, your payment will not be made automatically. In this case, your application will wait for 1--2 weeks. If your application includes all the information we need, your money will be in your account 1-2 days after we process your application.

Application when you have worked part time

If you have been paid for part-time work, or for full-time work for less than two weeks, or for part-time entrepreneur activities, you can apply for adjusted daily allowance. We process these applications manually, but we work hard in this process, as we think that unemployment security should never stop you from accepting a job.

The typical waiting time with these applications is a week. If your application includes all the information we need, we can make the payment into your account 1-2 banking days after we start processing the application.

Track the processing of applications

You can check the status of your application in OmaYTK.

You can use our calculator to check the estimated processing time of your application based on the date we received it.

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