Just the handling of compensation for the loss of income requires a lot of work. We handle more than 40 000 applications monthly and respond to over 1 200 contacts a day.
In order to proceed without unnecessary delays, we need enough staff, expertise, tools, development, communication, and administration. We also need appropriate premises, although remote working is also possible.
The extent of the work is described by the fact that we process and scan more than 20 000 pages of paper mail per month – although more than 80% of the contacts are carried out electronically!