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What should I do if I am dissatisfied with a decision?

If you are dissatisfied with a decision, you can appeal against it.

Re-read the decision

If you are dissatisfied with a decision sent by us, read the decision carefully through once more. Based on the detailed reasoning presented in the decision you can evaluate its correctness. The decision also includes instructions for appeal.

If you still think that the decision is incorrect, contact us. We can then check the case and review the reasoning together. Sometimes a decision can be corrected already at this stage.

File an appeal against the decision

If the decision cannot be corrected and you are still dissatisfied, you can appeal against the decision in the Unemployment Security Appeal Board. Always file the appeal in writing and send it to us. The fastest way to do that is via OmaYTK.

We will then review your case again. If we cannot correct the decision in the way you want, we will forward the case to the Unemployment Security Appeal Board.

Unemployment Security Appeal Board

The Appeal Board will investigate the case and issue a decision. If your petition for appeal is accepted, we can correct the appealed decision in accordance with the decision of the Appeal Board.

Insurance Court

If the Appeal Board rejects your petition for appeal, the appealed decision will remain in force. If you want the case to be investigated further, you can appeal against the decision of the Appeal Board to the Insurance Court. Do as instructed above, i.e. prepare the appeal and send it to us. If we cannot rectify the decision, we will forward your petition for appeal to the Insurance Court.

The decision of the Insurance Court is final and cannot be appealed against.

SO do as follows:

File an appeal. You can do it as a free-form letter.

First state the decision against which you are appealing. The easiest way is to use the number of the decision found in the decision.

Then explain how you would like to amend the decision. Add the reasoning for your demands and append any documents that support your demands.

The easiest way to send your appeal is through OmaYTK. E-mail connection is unprotected, so we do not recommend that. If you send your appeal by post, remember to sign it.

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