There is a short maintenance outage on Thursday 14.4. 15.00-15.15 during which it is not possible to send applications at OmaYTK. We ar sorry about that!

Processing times on 15.4.2021

We update this page every weekday at 9:00 with the latest information on the number of applications, calls and messages. You can check the status of your own application in OmaYTK.​​​​​​​​​​​​​​

Today in processing
Application
​​​​​​​has arrived
Queue
​​​​​​​time (days)
Queued total
First application
4.4.
11
1 184
Follow-up application
6.4.
9
6 289
Messages via OmaYTK
14.4.
1
317

Follow-up application that include no working hours, no pay days nor other earnings, no attachments nor any other new information, can be processed automatically on the same day we receive it. If there are any changes in your application, your earlier application hasn’t been processed yet or the regular four weeks or one month application period has been changed, the application will be directed to the regular follow-up applications’ processing queue.

  • The table shows which day’s applications we are processing at any given time. The “Today processing” column shows the type of application we are processing and the “Arrived” column shows the date on which the oldest application in the batch was filed. The “Queue time” column shows the number of calendar days since we received the application. Today’s date is not taken into account.

  • The statistics give you an idea of how long it typically takes us to process applications at the moment. The situation can change unexpectedly, however. The coronavirus outbreak is causing sudden spikes in the number of applications, which can quickly put us behind schedule.

    First applications are processed on a first-come, first-served basis. We will contact you if we need any additional information.

    If you submit a follow-up application due to still being unemployed or laid off and your circumstances have not changed since your previous application, your application can be paid out automatically and you should see the money in your account within two banking days of the date on which we received your application.

    If we have not yet had time to process your previous application, we cannot automate the processing of your follow-up application. However, all this means is that once we get around to your previous application, we will also process your new follow-up application at the same time.

    If you are declaring days of work or other changes in your follow-up application, we will need to process it manually. We will contact you if we need any additional information.

  • The table above shows the length of the queue in calendar days. The processing time is the number of days since we received the applications that we are processing today, excluding today’s date. On 8 October, for example, we were processing first applications received on 29 September, and the counter showed the processing time as 9 days.

  • The processing time shown in our statistics is not the same as the time that you spend waiting for your daily allowance after submitting your application. The statistical processing time does not take into account the time it takes for your application to reach us, the time it takes the bank to process the payment or any weekends in between.

    The statistics show where we are at the moment, but the situation can change quickly. We can, for example, be suddenly inundated by a large number of applications arriving at the same time, and it will consequently take us longer to process that day’s batch. In other words, the processing time counter can show a higher figure in days even though the number of applications in the queue is decreasing. The statistical processing time shown on our website is primarily designed to give you an idea about the time it takes us to process a large batch of applications, and you should rely on it to work out how long it takes us to process your application specifically.

    We may, for example, have started processing your application but then had to put it on hold. This can happen, for instance, if we need to ask you for more information or if we are missing a statement from your local TE Office.

    Please also note that processing times are different for different types of applications. First applications typically take the longest to process because there is more manual work involved. Follow-up applications, on the other hand, are paid out automatically if there are no changes, and can therefore be turned around in a day. If you are declaring days of work or other changes in your follow-up application, certain manual steps have to be performed and this can take a few days.


Statistics on the number of applications

Applications
14.4.
Total from the beginning of 2021
2020 total
First applications received
146
24 424
109 869
Follow-up applications received
2 073
236 499
673 937
Applications processed
3 064
261 286
783 995
Applications not yet processed
7 473
-
-

Other statistical information about YTK

Calls
14.4.
Total from the beginning of the year 2021
2020 total
Calls received
488
50 772
151 785
Calls answered
424
35 270
106 083
Messages
14.4.
2021 total
2020 total
Messages received
997
64 538
213 293
Messages answered
1 389
108 199
322 860
Messages not yet answered
317
-
-
Employees behind the work done
Number of people
Advice and processing of benefits
243
Support activities
49
Members in YTK
15.4.2021
Numeber of members
500 580