Statistics on the number of applications, calls and messages

We update this page every weekday at 9:00 with the latest information on the number of applications, calls and messages. You can check the status of your own application in OmaYTK.​​​​​​​​​​​​​​

Today 1 October 2020 in processing
Application
​​​​​​​has arrived
Queue
​​​​​​​time (days)
Queued total
First application
27 September
4
699
Follow-up application
29 September
2
5 651
Messages via OmaYTK
30 September
1
463

Follow-up application that include no working hours, no pay days nor other earnings, no attachments nor any other new information, can be processed automatically on the same day we receive it. If there are any changes in your application, your earlier application hasn’t been processed yet or the regular four weeks or one month application period has been changed, the application will be directed to the regular follow-up applications’ processing queue.


  • Applications received
  • Applications processed

  • Applications received
  • Applications processed

Applications
30 September
Total from the beginning of 2020
2019 total
First applications received
259
93 254
45 201
Follow-up applications received
9 054
501 045
427 292
Applications processed
4 811
593 442
473 331
Applications not yet processed
6 350
-
-
Calls
30 September
Total from the beginning of the year
Calls received
300
117 076
Calls answered
246
84 727
Messages
30 September
Total from the beginning of the year
Messages received
762
172 378
Messages answered
1 432
246 997
Messages not yet answered
463
-
Employees behind the work done
Number of people
Change from the beginning of the year
Advice and processing of benefits
215
+129
Support activities
44
+6
Members in YTK
1 October 2020
Numeber of members
483 194

We will process your first application approximately three weeks after receiving the application. If necessary, we will ask you for more information to process the application. These applications will be congested during the coronavirus crisis.

If you are completely unemployed or laid off, and there are no changes in your follow-up application compared to the previous application, the follow-up application will be paid automatically and the payment will show on your account two banking days after we have received the application. These applications will not be congested during the coronavirus crisis.

If there are days of employment or any other changes included in a further application, we will process those applications manually. If required, we will request additional information from you. These applications will be congested during the coronavirus crisis.