Our telephone service is open mon-thu between 10 am and 2 pm. Our customer service point in Loimaa is closed until further notice. 

Statistics on the number of applications, calls and messages

We update this page every weekday at 9:00 with the latest information on the number of applications, calls and messages. You can check the status of your own application in OmaYTK.

Today 10 July 2020 in processing
Application
​​​​​​​has arrived
Queue
​​​​​​​time (days)
Queued total
First application
18 May
53
16 325
Follow-up application
3 June
37
25 793
Follow-up application (completely unemployed, ​​​​​​
​​​​​​​no entries in the application, no attachements)
10 July
0
0
Messages via OmaYTK
8 July
4
892

  • Applications received
  • Applications processed

  • Applications received
  • Applications processed

Applications
9 July
Total from the beginning of 2020
2019 total
First applications received
184
79 170
45 201
Follow-up applications received
1 272
343 069
427 292
Applications processed
3 217
382 467
473 331
Applications not yet processed
42 118
-
-
Calls
9 July
Total from the beginning of the year
Calls received
423
93 716
Calls answered
399
64 975
Messages
9 July
Total from the beginning of the year
Messages received
732
131 036
Messages answered
1 764
162 700
Messages not yet answered
892
-
Employees behind the work done
Number of people
Change from the beginning of the year
Advice and processing of benefits
218
+118
Support activities
44
+6
Members in YTK
10 July 2020
Numeber of members
470 697

We will process your first application approximately three weeks after receiving the application. If necessary, we will ask you for more information to process the application. These applications will be congested during the coronavirus crisis.

If you are completely unemployed or laid off, and there are no changes in your follow-up application compared to the previous application, the follow-up application will be paid automatically and the payment will show on your account two banking days after we have received the application. These applications will not be congested during the coronavirus crisis.

If there are days of employment or any other changes included in a further application, we will process those applications manually. If required, we will request additional information from you. These applications will be congested during the coronavirus crisis.