Our telephone service is open mon-thu between 10 am and 2 pm. Our customer service point in Loimaa is closed until further notice. 

Statistics on the number of applications, calls and messages

We update this page every weekday at 9:00 with the latest information on the number of applications, calls and messages. You can check the status of your own application in OmaYTK.

Today 2 June 2020 in processing
Application
​​​​​​​has arrived
Queue
​​​​​​​time (days)
Queued total
First application
20 April
43
30 658
Follow-up application
15 May
18
19 984
Follow-up application (completely unemployed,
no entries in the application, no attachements)
2 June
0
0
Messages via OmaYTK
31 May
2
1 595

Applications
1 June
Total from the beginning of the year
First applications received
1 143
65 764
Follow-up applications received
8 332
254 118
Applications processed
5 990
269 778
Applications not yet processed
50 642
-
Calls
1 June
Total from the beginning of the year
Calls received
953
78 030
Calls answered
434
53 819
Messages
1 June
Total from the beginning of the year
Messages received
1 232
104 241
Messages answered
1 512
119 395
Messages not yet answered
1 595
-
Employees behind the work done
Number of people
Change from the beginning of the year
Advice and processing of benefits
218
+118
Support activities
44
+6
Members in YTK
2 June 2020
Numeber of members
476 181

We will process your first application approximately three weeks after receiving the application. If necessary, we will ask you for more information to process the application. These applications will be congested during the coronavirus crisis.

If you are completely unemployed or laid off, and there are no changes in your follow-up application compared to the previous application, the follow-up application will be paid automatically and the payment will show on your account two banking days after we have received the application. These applications will not be congested during the coronavirus crisis.

If there are days of employment or any other changes included in a further application, we will process those applications manually. If required, we will request additional information from you. These applications will be congested during the coronavirus crisis.